Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave. Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how…
Learn, Grow, Stretch. This is Mind Over Machines’ mantra for improving the self. It is also a list of guiding workplace values. Let’s start with “Learn,” a broad imperative with many facets. As a software and data consultancy, our company purpose statement is to enrich lives by enabling people to work smarter. So, of course,…
“Learn & Play with Purpose”—that was the motto for last week’s ASAE 2019 Annual Meeting in Columbus, OH. And that’s exactly what Stefan, Steve and I did! It was great to talk with association leadership from all over the country, getting a better understanding of the challenges and opportunities they currently face, including chatbots. Judging…
Getting your members’ attention is hard. Like you, they are busy people, constantly inundated with information, offers and requests. According to Naylor’s 2018 Association Communications Benchmarking Study, 2 out of 3 association communicators say their members are just too busy to interact with their content. So it’s no surprise that “Combating information overload and cutting…
“I’m so busy I need to clone myself,” said every business professional ever. The internet is littered with articles on how to optimize your routine to squeeze more time out of the day, but this isn’t one of them. Instead, I’m going to show you how to delegate your work to your new Digital Twin(s).
Even if you’ve recently refreshed your processes to better align with your changing world, if that’s “all” you’ve done, you’re still shortchanging yourself, bypassing potential opportunities for massive breakthroughs. Modern business software offers astounding improvements over yesterday’s systems. Most folks just aren’t aware of all the ways today’s technology can augment and empower employees. We’re talking about systems that can open emails, read them, and do half or more of the work before a human ever gets involved. Business intelligence that can offer insights to enlighten strategy and permit new modes of value creation.
