Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave. Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how…
Learn, Grow, Stretch. This is Mind Over Machines’ mantra for improving the self. It is also a list of guiding workplace values. Let’s start with “Learn,” a broad imperative with many facets. As a software and data consultancy, our company purpose statement is to enrich lives by enabling people to work smarter. So, of course,…
Even if you’ve recently refreshed your processes to better align with your changing world, if that’s “all” you’ve done, you’re still shortchanging yourself, bypassing potential opportunities for massive breakthroughs. Modern business software offers astounding improvements over yesterday’s systems. Most folks just aren’t aware of all the ways today’s technology can augment and empower employees. We’re talking about systems that can open emails, read them, and do half or more of the work before a human ever gets involved. Business intelligence that can offer insights to enlighten strategy and permit new modes of value creation.
The City of Baltimore has plans, big plans, digital transformation plans. That’s why they reached out to MOXIE Promotion’s Laura Gaworecki to work her Waterfront Tech Series magic. Laura’s vision for Episode 7: Smart City was a panel discussion to educate people about smart cities and build awareness of Baltimore’s progress toward becoming one. She asked our VP of Innovation and Strategy Tim Kulp to moderate the panel.
Your processes give people direction. They orchestrate daily activities. Without them, workers would just flail away hoping for a win. Think of business processes as channels for your work force. No, not your “workforce” like the generic term for your stable of employees. We’re talking about your Work Force, the people power and energy your company runs on. The raw potential, vigor and vital impetus humans bring to their work every day. Your processes should direct that energy along the most effective paths to achieving company goals.
You hear us talk a lot about enabling people to work smarter. It’s a worthy mission, but it’s driven by a higher purpose: Enriching Lives. We want our work to enrich the lives of our clients, our community, our loved ones . . . and ourselves.
