Your processes give people direction. They orchestrate daily activities. Without them, workers would just flail away hoping for a win. Think of business processes as channels for your work force. No, not your “workforce” like the generic term for your stable of employees. We’re talking about your Work Force, the people power and energy your company runs on. The raw potential, vigor and vital impetus humans bring to their work every day. Your processes should direct that energy along the most effective paths to achieving company goals.
The Richmond Fed invited us to take part in an industry round-table to present on technology trends impacting the economy. “When we call on Tom and [VP of Innovation & Strategy] Tim Kulp, we know we aren’t going to get program code and industry jargon,” says Vice President and Regional Executive Andy Bauer. “Mind Over Machines helps us understand the latest in technology and how it is being used to transform the way businesses operate as well as the opportunities and challenges of technological change for the workforce.”
Over the years, sales has lost a lot of its control over the sales cycle, especially with the advent of internet, cloud, social, and mobile technologies — in both good and challenging ways. Now buyers are in far more control of their own “buying journey,” no longer hostage to a company’s sales processes. They are able to find pricing online. They can compare competitive products and services with ease. And they can see who else is using your product and read real-time reviews on sites like Gartner Peer Insights.
Nowadays, every company wants to service its customers more effectively. And customers expect no less from the companies with which they do business. They see one company, and they expect all employees to respond to them in a consistent, cohesive manner.
In keynotes and sessions at Microsoft Ignite 2018, many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers were shared. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 deployment?” Thanks to an independent analysis from Nucleus Research, we can reveal the answer:
The simple fact that technology is always evolving often casts IT in the role of principal change agent within a company. That can rub other departments the wrong way. People may perceive tech leaders as implementing change for the sake of change, or worse yet, change for the sake of technology.