Nowadays, every company wants to service its customers more effectively. And customers expect no less from the companies with which they do business. They see one company, and they expect all employees to respond to them in a consistent, cohesive manner.
In keynotes and sessions at Microsoft Ignite 2018, many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers were shared. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 deployment?” Thanks to an independent analysis from Nucleus Research, we can reveal the answer:
The simple fact that technology is always evolving often casts IT in the role of principal change agent within a company. That can rub other departments the wrong way. People may perceive tech leaders as implementing change for the sake of change, or worse yet, change for the sake of technology.
Too often, when CIOs attempt to focus on using IT to optimize business costs, stakeholders see it as a defensive move. You’ll hear the heads of other business units mutter, “IT can’t find enough money to cut in its own budget, so they’re coming after ours.”
Specialized know-how is a good thing; it’s what makes your company valuable. You focus on what you do best and deliver that superior service to your clients. But when you don’t have the in-house expertise you need, that’s when panic can set in, especially when you’re staring down the barrel of a high-stakes IT project.
We had a lot of fun in Part 1, exploring Automatic Speech Recognition (ASR) and brainstorming ways it can help business harness unstructured data to work smarter. But now we’re moving into the nitty-gritty. What’s technically possible, and who’s currently doing it best?