Welcome aboard, finance professionals! Yes, it looks like we are now in the same boat. For years, digital transformation soothsayers have been pointing to the rise of cloud computing and DevOps as a sign that IT professionals must step up and claim our rightful role as strategic business advisers and change agents. We are no…
Business processes are important. Staff train on them. They keep quality consistent. They direct your resources, guiding your work force. So you have to understand them. But how well do you have to understand them? The answer is different for every company. Business Process Management (BPM) is a multibillion-dollar industry. It’s also a heavy lift.…
We are Automation Nation. You know McKinsey’s stat: at least 30% to 60% of jobs can be automated with today’s technology. How much of your job have you managed to automate? We’re so proud of saving time and money, working smarter, being uber-efficient. I myself have several digital twins to do the grunt work so…
Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave. Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how…
“Learn & Play with Purpose”—that was the motto for last week’s ASAE 2019 Annual Meeting in Columbus, OH. And that’s exactly what Stefan, Steve and I did! It was great to talk with association leadership from all over the country, getting a better understanding of the challenges and opportunities they currently face, including chatbots. Judging…
“I’m so busy I need to clone myself,” said every business professional ever. The internet is littered with articles on how to optimize your routine to squeeze more time out of the day, but this isn’t one of them. Instead, I’m going to show you how to delegate your work to your new Digital Twin(s).
