Resources

Welcome aboard, finance professionals! Yes, it looks like we are now in the same boat. For years, digital transformation soothsayers have been pointing to the rise of cloud computing and DevOps as a sign that IT professionals must step up and claim our rightful role as strategic business advisers and change agents. We are no…

Well, hello there! How productive were you today? Did you create an AI app before breakfast? Take all the data you have access to and apply machine learning to make some huge business decisions? Welcome to the new way to run a business, according to Microsoft. This week, Microsoft hosted its annual Ignite Conference in…

Business processes are important. Staff train on them. They keep quality consistent. They direct your resources, guiding your work force. So you have to understand them. But how well do you have to understand them? The answer is different for every company. Business Process Management (BPM) is a multibillion-dollar industry. It’s also a heavy lift.…

Business intelligence (BI) is a little like starting a business or becoming a parent. You know there are big potential benefits (e.g., improved data visualization, operational efficiency and decision-making), but it’s an intimidating prospect. If you wait until you’re completely 100% ready, you’ll never take the leap. Gartner says a whopping 87% of organizations are…

Last week I had the chance to go to Cleveland, the Rock and Roll Capital of the World and this year’s home of MTForecast from the Association for Manufacturing Technology (AMT). The theme of the conference was “Visualizing the future” and there was a lot of chatter around industry trends and data within the manufacturing…

We are Automation Nation. You know McKinsey’s stat: at least 30% to 60% of jobs can be automated with today’s technology. How much of your job have you managed to automate? We’re so proud of saving time and money, working smarter, being uber-efficient. I myself have several digital twins to do the grunt work so…

The fact is 93% of associations use membership management software, but is it meeting their needs? Or does it have so many manual processes, band-aids and add-ons that it looks like Frankenstein’s monster? Your Association Management System (AMS) is the lifeblood of your organization. How do you evaluate its ability to nourish and sustain all the different body parts?…

Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave. Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how…

Learn, Grow, Stretch. This is Mind Over Machines’ mantra for improving the self. It is also a list of guiding workplace values. Let’s start with “Learn,” a broad imperative with many facets. As a software and data consultancy, our company purpose statement is to enrich lives by enabling people to work smarter. So, of course,…

“Learn & Play with Purpose”—that was the motto for last week’s ASAE 2019 Annual Meeting in Columbus, OH. And that’s exactly what Stefan, Steve and I did! It was great to talk with association leadership from all over the country, getting a better understanding of the challenges and opportunities they currently face, including chatbots. Judging…

Getting your members’ attention is hard. Like you, they are busy people, constantly inundated with information, offers and requests. According to Naylor’s 2018 Association Communications Benchmarking Study, 2 out of 3 association communicators say their members are just too busy to interact with their content. So it’s no surprise that “Combating information overload and cutting…

“I’m so busy I need to clone myself,” said every business professional ever. The internet is littered with articles on how to optimize your routine to squeeze more time out of the day, but this isn’t one of them. Instead, I’m going to show you how to delegate your work to your new Digital Twin(s).