Business processes are important. Staff train on them. They keep quality consistent. They direct your resources, guiding your work force. So you have to understand them. But how well do you have to understand them? The answer is different for every company. Business Process Management (BPM) is a multibillion-dollar industry. It’s also a heavy lift.…
Your processes give people direction. They orchestrate daily activities. Without them, workers would just flail away hoping for a win. Think of business processes as channels for your work force. No, not your “workforce” like the generic term for your stable of employees. We’re talking about your Work Force, the people power and energy your company runs on. The raw potential, vigor and vital impetus humans bring to their work every day. Your processes should direct that energy along the most effective paths to achieving company goals.
