Time & Attendance

“Mind Over Machines continues to provide outstanding service and resources . . . . greatly improving the Integrated Time and Attendance System performance.”
PROJECT
Time & Attendance
CLIENT
U.S. Department of Health and Human Services
  • Cut trouble tickets 60%
  • Reduced system downtime 95%
  • Turned around user dissatisfaction
  • Freed budget dollars for other uses
Challenge
ITAS, a key system that supports payroll processing for 65,000+ employees, was not working well. Employee satisfaction with ITAS was low. The help desk was deluged with calls. Routine system upgrades would bring the application down for as long as three days. And the incumbent contract had just walked off the job. YODA
Solution
Mind Over Machines placed a team onsite within hours to ensure the pending payroll cycle executed properly. The team then performed system analyses, provided and executed recommendations for improving performance and automating maintenance. The team also implemented testing procedures for new releases to avoid the pitfalls of previous upgrades.
Results
Error rates went down. Trouble tickets dropped from 500 to 200 per month. Downtime for server maintenance and recovery plummeted from 2.5 days to 2.5 hours. User satisfaction went up. And the improved efficiency freed budget dollars for other needs.
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